1. Customer Care

Have a question about our genuine leather bags, an existing order, shipping, tracking, payment, a return, or a refund? Contact the Qelnuvazi customer-support team and we will be happy to assist you.

Email support: service@qelnuvazi.com

Response target: Within 24 hours.

2. Questions About an Existing Order

Please include your order number and the email address used during checkout when contacting us. Providing these details helps our team locate and review your purchase more efficiently.

3. Problems With Your Order

If your item arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact us promptly.

Because Qelnuvazi offers genuine leather bags, product finishes, materials, packaging, and protective components may vary by item.

Please include:

• Your order number.
• A clear description of the issue.
• Relevant photographs or videos, where appropriate.
• A photograph of the shipping label and exterior packaging.

After the issue has been reviewed and confirmed, we will provide an appropriate replacement, reshipment, refund, or return solution at no additional cost for an error attributable to us.

Please note: Minor differences in finish, texture, tone, surface detail, or hand-applied decorative elements may occur on genuine leather bags. Genuine leather bags may also vary in color, texture, finish, dimensions, and surface characteristics. These variations are not necessarily considered defects.

4. Before Returning an Item

Please contact our customer-support team before shipping any merchandise back to us.

Do not automatically send returns to our registered business address. Once your return request has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions.

5. Response Time

We aim to respond to customer inquiries within 24 hours.

Requests requiring further investigation with a shipping carrier, payment provider, fulfillment partner, return facility, or another relevant service provider may require additional review time.

Customer service hours: 8:00 AM – 10:00 PM Daily.

Need Help?

Contact Qelnuvazi at service@qelnuvazi.com with your order number or a clear description of your question. We aim to respond within 24 hours.

Customer service hours: 8:00 AM – 10:00 PM Daily.